Questions and answers
Got questions? Better ask Saulo
Straight answers to the things people ask before they book. Where the honest answer is that it depends on the job, we say so, and you get the specifics with your quote.
Booking and quotes
How to get a price and a time.
How do I get a quote?
Fill in the quote form with what you are seeing, where it is and your suburb. Add a photo if you can. We come back to you with a quote before anything is booked.
How much does pest control cost?
It depends on the pest, the size and type of property and how far the problem has gone, so we do not publish a one size fits all price. Tell us what you are seeing and you get a clear quote before any work starts.
Which areas do you cover?
We are based in Rosebery and work across Sydney City and the Inner South, the Eastern Suburbs, North Sydney and the Lower North Shore, and the Sutherland Shire. If you are near the edge of that, ask.
Which pests do you treat?
Cockroaches, ants, spiders, silverfish, termites, rats and mice, fleas and wasps. We do not deal with bees. If you are not sure what you have, send a photo and we will tell you whether it is something we handle.
The visit
What happens on the day.
How should I get ready for the visit?
As a general rule: put food and pet bowls away, clear the areas where you have seen the problem and make sure we can get to gates, the roof space and the subfloor. Anything specific to your treatment, we tell you when we quote.
Do I need to leave the house during the treatment?
It depends on the treatment and on who lives there. We tell you exactly what to do, and for how long, when we quote.
I have pets and young children. What should I tell you?
Tell us who lives in the home when you ask for a quote: children, pets, fish tanks, birds, and anyone who is pregnant or has allergies or asthma. We plan the visit around that and give you clear instructions for before and after.
How long does a treatment take?
It depends on the property and the job. A small unit and a large house with a yard are different visits. We give you an idea of the time when we book it in.
After the treatment
What to expect once we have left.
I am still seeing pests after the treatment. Is that normal?
Some activity for a while after a treatment is common, because pests are flushed out of where they were hiding. We tell you what to expect for your treatment. If it has not settled by then, get in touch.
When can I clean or mop after a treatment?
It depends on what was treated and where. Cleaning too soon in the wrong places can undo the work, so we tell you exactly what to leave alone and for how long.
What can I do to stop pests coming back?
The basics make a real difference: keep food sealed and surfaces clean, fix leaks, remove standing water, keep bins closed and seal obvious gaps. We also point out anything specific to your place during the visit.
Do I get anything in writing?
Yes. You get a written record of what was treated and where. A termite inspection ends with a written report.
Termites
The pest that eats the house.
I think I have found termites. What should I do?
Leave them alone. Do not spray them, break open mud tubes or pull the timber apart, and leave the area as you found it. Take a photo if you can and get in touch.
How often should a home be inspected for termites?
Regular inspections are the common advice for Australian homes, and higher risk properties are usually checked more often. We recommend a timing for your place once we have seen it.
What is the difference between a termite inspection and a termite treatment?
An inspection tells you whether there is termite activity, damage or risk, and ends with a written report. A treatment deals with termites that are there and looks at protecting the building. They are quoted separately.
Businesses
Shops, kitchens, offices and strata.
Do you do commercial pest control?
Yes. Food businesses, shops, offices, warehouses, strata and managed properties. We inspect the site first, then quote a plan that fits how the business runs.
Can you work around our trading hours?
Tell us your hours and what access is possible when you ask for a quote. We plan visits to keep disruption down.
Do we get records for audits and inspections?
You get a written record of what was inspected and treated after each visit, which you can keep on file.
Urgent and medical
If someone has an allergic reaction to a sting or has trouble breathing, call 000. Keep people and pets away from any nest and do not spray or hit it.
Still wondering? Just ask
Tell us what you are seeing and send a photo. You get a straight answer and a quote.